Terms and Conditions
(Last revised September 2014)
These Terms and Conditions (the “Terms”), together with the documents referred to within them, set forth the legal terms and conditions governing your use of the website operated by De Beers Diamond Jewellers Limited, www.debeers.com and any other online and mobile websites operated by De Beers Diamond Jewellers Limited that are related to www.debeers.com (collectively, the “Site”). De Beers Diamond Jewellers Limited is a limited company registered in England and Wales under company number 04117269, whose registered address is 17 Charterhouse Street, London, EC1N 6RA. Our VAT number is GB859067779.
All references to ‘our’, ‘us’ or ‘we’ within these Terms are deemed to refer to De Beers Diamond Jewellers Limited.
Your use of the Site (including accessing, browsing or registering to use the Site) confirms your unconditional agreement to be bound by these Terms and is subject to your continued compliance with these Terms.
We reserve the right to revise these Terms at any time by amending this page and your continued use of the Site after any such amendments are published on the Site will be considered acceptance by you of such amended Terms. Updated terms will supersede all previous versions of the Terms. Please check this page regularly to take notice of any changes we have made, as they are binding on you.
IF YOU DO NOT ACCEPT THESE TERMS YOU MUST NOT USE THE SITE.
OTHER APPLICABLE TERMS
These Terms refer to the following additional terms, which also apply to your use of the site:
- Our Privacy and Cookies Policy www.debeers.co.uk/privacy-cookie-policy which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
- Our Acceptable Use Policy, which sets out the permitted and prohibited uses of the Site. When using the Site, you must comply with this policy.
ACCESS TO THE SITE
Access to the Site is permitted on a temporary basis and we may make changes to the Site from time to time and may change, suspend or withdraw the content of all or any part of the Site at any time without notice.
All rights in all material and content (including, but not limited to, text, images, web pages, sound, software (including, code, interface and website structure) and video, and the look and feel, design and compilation thereof) at this Site are owned by us or our licensors. You may view this Site and you are welcome to print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is prohibited and may breach intellectual property laws and other laws world-wide. You agree that you are permitted to use this material and/or content only as set out in these Terms or as otherwise expressly authorised in writing by us or our licensors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material or content or use it for commercial purposes, without our prior written consent. You may not offer for sale or distribute over any medium, any part of this Site or any of its content. You shall not interfere or attempt to interfere with the operation or use of Site in any way through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or any other means expressly prohibited by any provision of these Terms.
We are the owner and/or authorised user of all trade marks, trade names, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site, unless otherwise expressly indicated. Except as provided in these Terms, use of the Site does not grant you any right, title, interest or license to any such intellectual property you may access on the Site. Except as provided in these Terms, any use or reproduction of the intellectual property is strictly prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trade mark, service mark or logo displayed on this Site without our prior written permission or the prior written permission of such other third party that may own the trade mark, service mark or logo displayed on this Site. Your use of the trade marks, service marks or logos displayed on this Site, except as provided herein, is strictly prohibited.
This Site (including the any information, materials, text, graphics, links or other items included in this Site) is provided “as is,” “with all faults” and “as available”, without warranties of any kind. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.
Please note that we are under no obligation to update the content and it may be out of date at any given time. We do not guarantee that the Site or any content on it will be free from errors or omissions. We provide the Site “as is” and without express or implied warranties of any kind.
We do not warrant that the Site will be free from viruses. Although we take reasonable steps to secure the Site, you acknowledge that the internet is not a completely secure medium and we make no warranties, express or implied, that any information or materials you post on or transmit through the Site will be safe from unauthorised access or use.
The Site may be unavailable from time to time due to maintenance or malfunction of computer equipment or for various other reasons and we will not be liable to you if for any reason the Site is not available at any time.
If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site.
THIRD PARTY SERVICES
LINKING TO OUR SITE
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. You may not frame or deep link this Site. The website from which you are linking must comply in all respects with our Acceptable Use Policy and with applicable laws. You must not establish a link in such manner that suggests endorsement, association or approval on our part where none exists.
You should always verify the information set out in this Site with appropriate independent information sources and/or authorities before acting or relying on it. It is your responsibility to use virus checking software on any material downloaded from this Site and to ensure the compatibility of such software with your equipment. In circumstances where you provide us with information relating to any third parties, you warrant that you have received that third party’s consent in relation to such disclosure and that the third party has been informed of, and agrees to, our Privacy and Cookies Policy and the uses which we may make of such information. You should also check that the information you provide does not contain any content prohibited by applicable laws or regulations. You will be responsible for any loss or damages we may suffer if you breach this warranty.
If you choose or are provided with a user identification code, password or other information as part of our security procedures, you must treat such information as confidential. You must not disclose it to a third party. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under English law or other applicable law. Subject to the foregoing, we will not have any liability for any loss, cost or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwiseeven if foreseeable, suffered by you or any third party as a result of your use of the Site for or in connection with:
- use of, or inability to use, our site;
- any third party software you may download from the site; or
- use of or reliance on any content displayed on our site
If you are a business user, please note that in particular, we also will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We are not responsible for problems with hosting services, servers or internet service providers, telephone networks or telephone services or for any injury or damage to a user’s or to any other person’s computer, mobile phone, or other hardware or software, related to or resulting from using or downloading materials in connection with the Site or related to or resulting from generally using or downloading materials in connection with the internet.
We reserve the right to exclusively defend and control any claims arising from any breach of warranties you have made for which you agree to indemnify us (if you are a consumer, it means where you have agreed that you will be responsible for our loss or damage) and you agree that you will fully cooperate with us when we defend those claims.
INFORMATION SUBMITTED BY YOU
Where you make use of a feature which allows you to upload content to us or the Site, or to make contact with other users of the Site, you must comply with the standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We have the right to remove any content or posting you make on the Site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
All content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such content. We may not monitor or control the content posted to the Site by users and, we cannot take responsibility for such content. Any use or reliance on any third party content or materials posted via the Site or obtained by you through the Site is at your own risk.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content or other material posted on the Site or endorse any opinions expressed on the Site. You understand that by accessing the Site, you may be exposed to content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. Under no circumstances will we be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of the Site, or any loss or damage of any kind incurred as a result of the use of any content or other materials posted, emailed, transmitted or otherwise made available on the Site.
RIGHTS YOU LICENCE
Unless specifically requested, we do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you through the Site, any of its services, by email, or in any other way. Accordingly, we ask that you do not send us any original creative materials such as designs, photographs, drawings, or original artwork that you expect to be compensated for or that you would like to keep private.
If you send us creative suggestions, ideas, notes, photographs, drawings, concepts, or any other information (each, a “Submission” and collectively, the “Submissions”) despite our request that you not send us any unsolicited Submissions or other creative materials, the Submission will be treated as non-confidential and non-proprietary in each instance. None of the Submissions shall be subject to any obligation of confidence on our part , and we shall not be liable for any use or disclosure of any Submissions. Any Submission may be used by us without restriction for any purpose whatsoever, including, without limitation, reproduction, disclosure, transmission, publication, broadcast or posting, and you hereby irrevocably waive, release and give up any claim that any use of such Submission violates any of your rights, including, without limitation, copyrights, trademarks, moral rights, privacy rights, proprietary or other property rights, publicity rights, or right to credit for the material or ideas.
You hereby irrevocably grant us the right, but not the obligation, to reproduce, modify, adapt, publish, license, post, sell, translate, incorporate, create derivative works from, exploit, issue or communicate to the public and otherwise use the Submission in any and all media, now known or hereafter devised, throughout the universe, in perpetuity (or the maximum period as may be permitted under applicable law), without according you any royalty, compensation or credit. By submitting a Submission to the Site or us, you warrant and represent that such Submission is original with you and does not violate or infringe upon the rights of any third parties, including, without limitation, any intellectual property rights and rights of publicity and/or privacy. You agree that you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Submissions to the Site and/or us will not be acknowledged or returned. You agree and understand that we are not obligated to use any Submission you make to the Site or us and you have no right to compel such use. You hereby acknowledge and agree that your relationship with us is not a confidential, fiduciary, or other special relationship, and that your decision to submit any material to us does not place us in a position that is any different from the position held by members of the general public with regard to your Submission. We also have the right to disclose your identity to any third party who claims that any content posted by you to the Site is in breach of their intellectual property rights or their right to privacy.
You understand and acknowledge that we have wide access to ideas, designs and other materials, and that new ideas are constantly being submitted to it or being developed by our own employees. Many may be competitive with, similar or identical to your Submission in structure, design, purpose, format or other respects. You acknowledge and agree that you will not be entitled to any compensation as a result of our use of any such similar or identical material.
Finally, you acknowledge that, with respect to any claim you may have relating to or arising out of our actual or alleged exploitation or use of any material you submit to the Site and/or us, the damage, if any, thereby caused will not be irreparable or otherwise sufficient to entitle you to injunctive or other equitable relief or to in any way enjoin the exploitation or other use of any of our platforms, products or services based on or allegedly based on the material, and your rights and remedies in any such event shall be strictly limited to the right to recover damages, if any, in an action at law. This paragraph does not affect any rights you may have under data privacy laws that protect your personal information or similar privacy laws, to the extent that such rights cannot be excluded.
In the course of your use of the Site, you may be asked to provide personal information to us such as your first and last name, phone number or email address or other personal data within the meaning of applicable data privacy law (such information referred to hereinafter as “User Information“). Our information collection and use policies with respect to such User Information is set out in our Privacy and Cookies Policy. You acknowledge and agree that you are solely responsible for the accuracy and content of the User Information
RESTRICTION, SUSPENSION AND TERMINATION
We may restrict, suspend or terminate your access to the Site, in whole or in part (including the right to disable your username or password), and/or your ability to avail of any of the services on the Site, including interactive services, with or without notice, for any reason or no reason at all, including but not limited to if we believe that you have breached these Terms at any time. Any such restriction, suspension or termination will be without prejudice to any rights which we may have against you in respect of your breach of these Terms. Please note that we have the ability to trace your IP address and if necessary contact your ISP in the event of a suspected breach of these Terms. We will determine your compliance with these Terms in our sole discretion and our decision shall be final and binding and not subject to challenge or appeal.
From time to time, the Site may offer sweepstakes, contests or other promotions that require you to send material or information about yourself. Please note that sweepstakes, contests or promotions offered via the Site may be, and often are, governed by a separate set of rules that, in addition to describing such sweepstakes, contest or promotion, may have eligibility requirements, such as certain age or geographic area restrictions, terms and conditions governing the use of material you submit, and supplemental disclosures about how your personal information may be used. It is your responsibility to read such rules to determine whether or not you want to and are eligible to participate, register and/or enter. By entering any such sweepstakes, contest or other promotion, you agree to comply with abide by such rules and the decisions of the sponsor(s) identified therein, which shall be final and binding in all respects.
These Terms, including our Privacy and Cookies Policy and our Acceptable Use Policy, constitutes the entire agreement between you and us in relation to its subject matter and supersedes any and all prior promises, representations, agreements, statements and understandings whatsoever between us. The failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms shall remain in full force and effect. You may not assign your rights or obligations under these Terms to anyone. We may cede assign or otherwise transfer our rights and obligations in terms of these Terms to third parties.
LAW AND JURISDICTION
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to the Site although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
De Beers Diamond Jewellers Limited, 17 Charterhouse Street, London EC1N 6RA. Email: firstname.lastname@example.org
For grievance and compliance related questions please contact: email@example.com
DE BEERS and A DIAMOND IS FOREVER are Trade Marks of the De Beers Group of Companies.
ACCEPTABLE USE POLICY
This acceptable use policy sets out the terms between you and us under which you may access the Site. This acceptable use policy applies to all users of, and visitors to, the Site. Your use of the Site means that you accept, and agree to abide by, all the policies in this acceptable use policy (including but not limited to Our Privacy and Cookies Policy), which supplement our Terms for the Site.
You may use the Site only for lawful purposes. You may not use the Site:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards – please refer to our Terms for the Site and our Privacy and Cookies Policy
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• To host, display, upload, modify, communicate, publish, transmit, update or share any information or products/goods/items that: (a) belong to another person and to which you do not have any right to; and/or (b) are false, misleading or inaccurate.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of our Terms.
• Not to access without authority, interfere with, damage or disrupt:
• any part of the Site
• any equipment or network on which the Site is stored
• any software used in the provision of the Site
• any equipment or network or software owned or used by any third party.
- INTERACTIVE SERVICESWe may from time to time provide interactive services on the Site, including, without limitation:• Chat rooms.• Bulletin boards.• User generated content functionality (interactive services).
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will decide whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. Your use of such interactive services is at your own risk.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
- CONTENT STANDARDS
These content standards apply to any and all material which you contribute to the Site (contributions), and to any interactive services associated with it.You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in any country from which they are posted.
Contributions must not:
• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any patent, copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from Us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
SUSPENSION AND TERMINATION
- We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Site. When a breach of this policy has occurred, we may take such action as we deem appropriate.Failure to comply with this acceptable use policy constitutes a material breach of the Terms upon which you are permitted to use the Site, and may result in us taking all or any of the following actions:• Immediate, temporary or permanent withdrawal of your right to use the Site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to the Site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach (if you are a consumer, that means that you will be responsible for all of our losses and recovery costs).
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
CHANGES TO THE ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page and shall be effective upon posting on the Site, and your continued use of the Site after any such amendments are published on the Site will be considered acceptance by you of such amendments. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Site
TERMS OF SALE
1. These terms
1.2. These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Site.
1.3. You should print a copy of these Terms or save them to your computer for future reference.
1.4. We amend these Terms from time to time. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws or regulatory requirements. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
2. Information about us and how to contact us
2.1. We are De Beers Diamond Jewellers Limited a company registered in England and Wales. Our company registration number is 04117269 and our registered office is at 17 Charterhouse Street, London, EC1N 6RA. Our registered VAT number is GB859067779 (“we”, “us”, “our”).
2.2. You can contact us by telephoning our customer service team at 020 8003 0614 or by writing to us at firstname.lastname@example.org.
2.3. If we have to contact you in writing we will do so by email at the email address you provided to us in your order.
2.4. You are the individual or individuals placing the order (“you”, your”). You must be 18 years or over to enter into a Contract with us and by placing an order with us, you confirm that you are 18 years or over. We only supply the Products for domestic and private use.
3. Our contract with you
3.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
3.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.3.
3.3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
3.4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site or because we cannot verify delivery or payment information you have supplied, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
3.5. Our website is solely for the promotion of our Products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
3.6. We may restrict delivery to the address to which your credit or debit card is registered if we are unable to verify the delivery or payment information you have supplied.
4. Products may vary slightly from their pictures.
The images of the Products on our website are for illustrative purposes only. Some Products may be shown larger than actual size to show more accurately the details of the Product. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
5. Our rights to make changes
We may make minor changes to the Products to reflect changes in relevant laws and regulatory requirements.
6. Providing the Products
6.1. The costs of delivery will be as displayed to you on our website.
6.2. During the order process we will let you know when we will provide the Products to you.
6.3. Please note that deliveries are not made outside the United Kingdom or care of a hotel or to a PO Box address
6.4. We will not be responsible if our supply of the Products is prevented or delayed by an event outside our control, but we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will inform you of any such event within 7 days and will arrange a new delivery date with you once the relevant event is over.
6.5. We may, in our discretion, allow you to collect any Product you have ordered from one of our retail stores in the UK. If we allow collection, we will advise you when you place your order. If agreed, when you come to collect your Product, you will be required to bring to the retail store, original photographic proof of your identity such as a passport or identity card together with your payment card used to place the order. You will be able to collect your Product during the normal trading hours of the store concerned. Your Product will be held at the store for 7 days after we have notified you the Product is available for collection. If you do not collect the Product within the 7 day period, the Product will be returned to our storage facility and we will notify you how to arrange delivery to your address.
6.6. If no one is available at your address to take delivery, we will leave you a note informing you how to rearrange delivery.
6.7. If you do not collect the Product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions. If we are unable to contact you or re- arrange delivery or collection within 30 days of the original delivery or collection date we may end the contract and clause 8 will apply.
6.8. The Product will be your responsibility from the time we deliver the Product to the delivery address you gave us or from the time you collect it from us.
6.9. You own the goods once we deliver the Product to the delivery address you gave us or from the time you collect it from us.
6.10. We will repair or replace, free of charge (including costs of re-delivery) any Products which are damaged or lost in transit where delivery is made by our carrier, but only if:
6.10.1. you tell us about the damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the delivery date we gave you when you placed your order in the case of loss;
6.10.2. you produce to us all documents relating to the lost or damaged Products and the original packaging for damaged Products.
7. Your rights to end the contract
7.1. You may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back) if:-
7.1.1. The product you have bought is faulty or misdescribed;
7.1.2. We have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed, see clause 10;
7.1.3. Supply of the Products is significantly delayed because of events outside our control
7.2. For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. However, there is no legal right to change your mind in respect of Products which are made to your specifications or are clearly personalised.
7.3. The 14 day period starts the day after the day you, or someone you nominate, receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you, or someone you nominate, receives the last delivery to change your mind about the goods.
8. Ending the contract (including if you have changed your mind)
8.1. To end the contract with us, please email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number.
8.2. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must allow us to collect them from you. Please email us at firstname.lastname@example.org to arrange collection. If you are exercising your right to change your mind you must email us to arrange collection within 14 days of telling us you wish to end the contract.
8.3. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
8.4. Information about how to return items and how items must be packed for return is included in the original package delivered to you (“Shipping and Returns Policy ”).
8.5. We inspect all returned items to check whether they are in the same condition as they were in when they were supplied.
8.6. We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price as follows:-
8.6.1. to reflect any reduction in the value of the goods if they are not in the same condition as they were in when they were supplied; or
8.6.2. to reflect any loss or damage caused as a result of your failure to follow our Returns Guidelines.
8.7. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we collect the goods.
9. If there is a problem with the Product
9.1. If you have any questions or complaints about the Product, please email us at email@example.com
9.2. Nothing in these terms will affect your legal rights.
10. Price and payment
10.1. The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. Please see clause 10.2 for what happens if we discover an error in the price of any Product you ordered.
10.2. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
10.3. We accept payment with the debit and credit cards detailed on our website. You must pay for the Products before we dispatch them. We will not charge your credit, debit or charge card until we dispatch the Products to you.
10.4. In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment or refusal by the issuer of the card), the sale will be cancelled immediately and you will be notified in writing.
11. Our responsibility for loss or damage suffered by you
11.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
11.2. We are not responsible for business losses as we only supply the products for domestic and private use.
12. How we may use your personal information
12.1. We will use the personal information you provide to us:
12.1.1. to supply the products to you;
12.1.2. to verify your name and address;
12.1.3. to process your payment for the products; and
12.1.4. if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
12.2. In order to counter Internet fraud, we use Cybersource Corporation, a third party based in the USA to manage online payments. As a result, your personal data (including your name, email address, delivery details, telephone number, order details and credit, debit or charge card details) will be disclosed and used by Cybersource Corporation exclusively for the purposes of providing fraud screening services to us and to Cybersource Corporation’s own customers.
12.3. We reserve the right to put in place additional/other payment security system(s) from time to time.
12.4. To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please note that this is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
12.5. Except as mentioned in clauses 12.2, 12.3 and 12.4 we will only give your personal information to other third parties where the law either requires or allows us to do so.
13. Other important terms
13.1. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
13.2. If you wish to transfer your rights or your obligations under these terms to another person you may only do so if you transfer the Product to that person. We may require the person to whom the Product is transferred to provide reasonable evidence that they are now the owner of the relevant item. If you transfer your rights and obligations in this way, you will no longer have any rights under the contract.
13.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 13.1. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.4. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
13.5. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Retail Ombudsman via their website at www.theretailombudsman.org.uk. The Retail Ombudsman will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
SHIPPING AND RETURNS POLICY
DeBeers Diamond Jewellers ‘Shipping and Return Policy’ apply to all purchases made on the Site (www.debeers.co.uk) and are incorporated by reference in these Terms.
All prices listed are in GBP £ pound sterling and include VAT.
Deliveries are made to UK addresses only (not including Channel Islands). No deliveries are made to P.O.Box addresses or hotels.
At www.debeers.co.uk, We do not charge our clients for our ‘standard’ shipping and handling. Please allow 3-4 working days for delivery once you have placed your order.
De Beers will charge customer for “express” shipping for orders placed before 12pm. Delivery will be next working day once order has been placed.
Costs and service level of our shipping service are displayed on our website. For up to date details on delivery restrictions to rural areas, please email our customer service team on firstname.lastname@example.org.
De Beers will make the best endeavours to deliver on time but cannot guarantee any time-sensitive requests.
Once order has been confirmed and processed, De Beers will email you with courier name, courier tracking number and expected delivery date.
For security, all our products are sent by secure courier delivery, where proof of identity (original photographic proof identity such as a passport or driving licence) and signature are required for the named person idenified with the shipping address.
In case of a failed delivery attempt, the package will not be left with an alternative person or delivery location. Instead, a re-attempt to deliver will be made by the courier company. Repeated failed delivery attempts will result in the package being returned to De Beers and the order cancelled.
Any alterations to an approved and confirmed delivery, will require the order to be cancelled and a new online order submitted.
We may, at our discretion, allow you to collect any Product you have ordered from one of our De Beers Diamond Jewellers retail stores in the UK. If we allow collection, we will advise you when you place your order. If agreed, when you come to collect your Product, you will be required to bring to the retail store, original photographic proof of your identity such as a passport or identity card together with your payment card used to place the order. You will be able to collect your Product during the normal trading hours of the store concerned. Your Product will be held at the store for 7 days after we have notified you the Product is available for collection. If you do not collect the Product within the 7 day period, the Product will be returned to our storage facility and we will notify you how to arrange delivery to your address.
Should you wish to return an item, all merchandise is sent out with information and materials to assist you with your return. Packaging should also be kept for the period you are able to return the goods, as this will help to ensure safe and secure return delivery.
We hope you are delighted with your De Beers jewellery. If for any reason you decide not to keep your online purchase, We will accept products in its original condition for a full refund when accompanied by the original sales invoice. Refunds may only be issued in the same form as was utilised for payment. However, We will not be liable for any fee charged by your bank or financial institution on this refund. Items must be returned within 14 days from date of delivery.
Returns should be made with all original packaging and enclosures. Take care to return any certificates that accompanied the item.
Please note that a different return policy may be applicable for in-store purchases.
Before returning the item(s), you will need to contact our customer service team on email@example.com, quoting your original order number. For your confirmed shipment, De Beers will send you details of when to expect delivery, the name the courier company, and tracking number for the package.
To ensure a safe and secure return of item, De Beers we will arrange a secure courier collection of the item which will be fully insured, if the returned items are packaged and prepared in the following way;
• Replace your jewellery items back within the De Beers presentation box
• Then place the presentation box and jewellery back within the original shipping box.
• Complete the Return Card provided with your ‘reason for return’ and ‘ Returns reference’ provided to you the customer service team.
• Place items material provided with the original order, including certificate of authenticity , but excluding the invoice.
• Shipping box should then be sealed
• Place the shipping box in the white shipping pouch provided in the ‘Return Pack’.
• Attach a copy of the courier airway bill onto the front of the white shipping pouch. Keep the other copy of the airway bill.
• Seal the white shipping pouch by peeling off the seal number. Keep the seal number as a reference.
• De Beers customer service team will confirm with you collection date, time and courier details.
• Prior to courier arriving, ensure package is sealed securely.
In the event that the above return guidelines are not properly followed, De Beers Diamond Jewellers will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to Our sole discretion.
You also agree to the Terms and Conditions for the Site apply to all purchases made on the Site and are incorporated by reference in these Terms.
CHANGES TO THESE TERMS
De Beers may update or modify these Terms at any time without prior notice. For this reason, you should review these Terms whenever you make a purchase on the Site.