De Beers Jewellers Lifetime Manufacturing Guarantee T&Cs
Jewellery:
De Beers Jewellers (“De Beers”) provides a complimentary lifetime manufacturing guarantee for all De Beers jewellery purchased:
- Directly from us in any of the De Beers stores listed on our website
- online from our De Beers website or via De Beers WeChat Mini Programme; or
- online from one of our authorised marketplaces: Farfetch, Tmall, JD.com or Net-a-Porter.
If the De Beers store that you purchased your jewellery from is not listed on our website, please contact clientservices@debeers.com for further information.
The lifetime manufacturing guarantee does not apply to any De Beers jewellery that has been serviced, repaired or modified in any way by a third party and not through De Beers.
If your jewellery develops a fault at any time after purchase, please contact clientservices@debeers.com or the De Beers store of purchase. You’ll need to provide the following information:
- The original invoice, which also serves as your guarantee.
- Proof of any authorised repairs carried out on the jewellery, if applicable.
All assessments will be carried out directly by De Beers in our UK Head Office. If, after undertaking an initial assessment we determine that your jewellery has a manufacturing fault, we will repair it free of charge or replace it with a new piece of jewellery. Where this is not possible, we will offer you a piece of jewellery of equivalent specifications or a credit note equivalent to the original purchase value of your piece of jewellery. Any charges, duties, or taxes incurred for transportation and evaluation of the claim will also be covered by us.
Should our initial assessment determine that the fault is not covered by our lifetime manufacturing guarantee, we may charge you for any costs, duties, and taxes that we have incurred transporting your jewellery to us and carrying out our initial assessment. Please ask us if you would like us to provide our latest rates ahead of undertaking the initial assessment.
Please note that the lifetime manufacturing guarantee provided by De Beers does not cover faults that are not caused by a manufacturing fault, including (without limitation) any faults arising out of or caused by:
- General wear and tear; or
- Any misuse or neglect of the jewellery; or
- Repairs not carried out by De Beers; or
- Theft or loss.
The lifetime manufacturing guarantee detailed above is in addition to, and does not affect, your existing legal rights as a consumer, which may vary from country to country. If you need further information about your legal rights as a consumer please get in touch with your local citizen advice office or agency.
Liability:
In the event an item is lost or stolen while in our possession we reserve the right to provide a like for like replacement or a replacement of equal value if the exact item is no longer available. In the event an item is damaged while in our possession we reserve the right to repair the item or to provide a like for like replacement or a replacement of equal value if the exact item is no longer available.
We're responsible for losses you suffer that are caused by us breaching these T&Cs unless:
- It was not obvious to us that that loss would happen and nothing you said to us before we accepted your order and/or provided you with a quote for our services meant we should have expected that loss to occur.
- The loss could have been avoided if you had taken reasonable steps. For example, if your item is damaged and that damage could have been avoided if you had followed our care instructions.
This does not affect your statutory rights.
These T&Cs were last revised on 27/02/2025
De Beers Jewellers Limited, a company registered in England and Wales (company number 04117269), whose registered offices are at 17 Charterhouse Street, London, EC1N 6RA, United Kingdom.
